38 Years of Excellent Customer Service
We are Dedicated to Providing You with Professional, Quality Service

“I am writing to commend your employee, Missy Hayden, at our Wellington Community Association for her excellent work. Missy is a talented and dedicated employee who deserves recognition and appreciation for her outstanding work. She is always responsive, attentive, and courteous and answers any of my questions I may have had and addresses any issues that have occurred. For example, just a couple of days ago, two individuals had spray-painted a large graffiti on our street right in front of my house. I brought it to the attention of the city of Manassas Police, and I contacted the Wellington office to let them know. That same afternoon she had a crew out there removing the graffiti. There have been numerous other times where I had a question in regards to a design application or parking passes, and Missy addressed all of them promptly within hours. Having Missy working at our association makes life a lot easier for all of us. “

Thomas G.
December 2023

“The Front Desk staff member, Joy, is truly is an asset to Sequoia Management. She is professional and kind and does her best to help the customer. I have witnessed how she takes on many tasks, such as take payments, answer phones, and deal with customers that come in person with style and grace under pressure. Joy, I truly appreciate your help. Thank you.”

Carla R.
November 2023

“Since you have taken over the operations/management for the properties at Fairfax Commons, it has been wonderful. As one of the tenants…, I am very appreciative of the level of communication over improvements as well as information about events.  I very much appreciate that you have been communicating not only about the improvements, but been conveying this information in advance, which allows me as a Small Business Owner to strategize as well as inform clients and staff about these improvements.  Just wanted to convey my appreciation.”

Small Business Owner, Commercial Properties
July 2023

“As President of the Board for a Northern Virginia community, I cannot emphasis enough how important a good managing agent is. Community Managers assist Boards with almost everything they do. They handle the good, the bad, and the sometimes ugly as some other reviewers have expressed. We recently switched from another management agent that was just not meeting our needs. We reached out to 20 local community management companies as a part of our transition process… On the second day, we interviewed Sequoia. From the moment we shook hands, we knew we had a potential winner. Sequoia sent the VP of their Residential Division, their Tech Director, and their proposed Community Manager. All three proved to be knowledgeable, confident, and very capable. They made an uncertain selection process enjoyable. They answered all the Board’s questions with poise and expertise. They appreciated the issues we had with our former management company and presented real, actionable solutions. They even went so far as to obtain access… to the web portal our community had come to depend on, to minimize disruption to our community’s online HOA experience. No other prospective management company came even close to satisfying the unique needs and requirements of our community. We are now two months into our experience with Sequoia and could not be happier with their performance. They have proven to be everything they promised to be during their interview. I firmly believe we have found a true partner that we can rely on for years to come. If you are a Board member seeking to change management companies, reach out to Sequoia and ask for my contact. I am happy to share our entire experience in order to help other Boards achieve better success with their managing agents.”

President of a Board, Residential Properties
Better Business Bureau Review
May 2023

“I wanted to write to you about how happy we are with your building engineer, David. He is always pleasant to talk to and professional about his interactions with us. He did a fantastic job on cleaning up the tough glue the testers left. It’s nice to have him around.“

Systems Architect, Commercial Properties
January 2023

“The Fair Oaks Estates Board of Directors appreciates the great job that Haley Furr has done for us since becoming our community manager in April. She very quickly came up to speed on community operations and needs and was almost immediately effective as our manager.  She quickly responds to Board and homeowner requests and takes initiative in suggesting and implementing solutions. She is highly organized in tracking assignments and actions.  We look forward to continuing to work with her.”

Board President
November 2022

“We would like to thank you for your time and assistance in getting our recent building rehab done. We know that without your help and participation it could not have been done in such a timely and expeditious manner. Our home looks so much better than it did a few weeks ago when we stated the building’s problems. We would like to express our special thanks to Angela Corum and her staff for keeping workers on schedule and for fixing a good number of concerns that needed to be done. The workers did a great job. A shout out to… board members for their quick response understanding that our building needed urgent repairs.”

Resident
October 2021

“I was on the Architectural Review Board when our HOA hired Sequoia as our property management company. Since I was a member of the Architectural Review Board and the HOA Board, I had regular interactions with Shannon Cook, our Property Manager. My experiences and interactions with Shannon were always pleasant. She is knowledgeable, approachable, thorough, attentive, and professional. My impression of Shannon is she enjoys her job and enjoys working with the communities she manages/serves. She is exactly what the Stonegate Community needs in a Property Manager. I would highly recommend Shannon as a Property Manager for any community (big or small) because she has proven she is the right person for the job.”

Resident
September 2021

“We are writing to give feedback on your employee, David Mendoza. David helped us with moving items from the basement to the unit we are renting on the second floor and went above and beyond his duties. Not only was he courteous and helpful but he made sure that we had everything we needed and volunteered to help.”

Resident
July 2021

“[We] wanted to compliment Carolyn Smallwood for her excellent service. Since she has taken over our property, things have been perfect and done in a timely manner. She completes tasks before we even request this of her. We so appreciate her diligence in making our property run smoothly.”

General Manager
March 2021

“Thanks so much for your continued service. Under your management, we have collected 100% of assessments, lowered trash collection costs, improved the appearance of our community, and built our replacement reserve account. It’s nice to have a surplus for 2020… Keep up the great work.”

Board Member
January 2021

“I wanted to take the time to say how professional and efficient Lauren Lamoglia has been to work with. From the time we ordered the HOA documents, through a request from the lender for insurance information, Lauren has been expeditious in her responses and that is invaluable. Working with HOA/Condo Association isn’t always the easiest process, but Lauren certainly represented Sequoia very well in my transaction!”

Realtor
October 2020

“I suspect that the property management business fields have more complaints than thank you’s. But not this time. In my career, I worked with most of the Class A Commercial real estate developers & property managers in the DC/MD/VA area.

Racheal Seeger stands alongside the very top level property managers. I have contacted her more than a few times in my 27 years living [at my current address]. Racheal resolved my issue each time, quickly & politely. My decision to write to you was her consistent professionalism over time.”

Homeowner
July 2020

“I appreciate the service Sequoia provides, including reviews of their employees. I can rely upon Shannon and Sequoia to do the legwork, scheduling and follow up we cannot do as volunteers. What’s nice is that Sequoia tailors their service to the size of our HOA and provides insight to how other HOAs handle similar situations. They act as the hub or bridge between vendors/bidders, the residents, committees, local government (e.g., County Development and Water), legal, etc. I can always count on Sequoia to help out HOA run. I really appreciate their service and would highly recommend to HOAs looking for personal attention and awareness of laws. Our HOA Board will always agree they’ve been the glue over the years.”

Board Member/Yelp Review
June 2020

“Our community had fallen into disrepair and neglect after many years under [another property management company], and unlike many other communities, we decided to do something about it after too long having had our complaints ignored. Brought in Sequoia after a competitive bidding process, and even though they were not the lowest bidder, they were much more reasonable than [other companies], and their presentation convinced the Board that they were just what we needed to turn things around. After two years with Lisa as our community manager, I’m convinced that we made the right choice. She has worked within our limited budget to improve things each year. She is responsive to suggestions and problems and has worked with the Board to address issues of concern.”

Homeowner/Yelp Review
May 2020

“Leaving sincere reviews is often difficult for a service such as a property management company. Their job is to regulate groups of individuals, and as such they must be the bad guys sometimes… Sequoia is vigilant with assessing violations. My belief is that this should be expected with any management company. Additionally, I haven’t found Sequoia to be difficult to contact or work with. As with any issue that requires correspondence, email is usually the best method, and my community manager, Lisa McBride, has always been responsive. My intent was to leave an honest review rather than an emotional response. Of course it’s no fun to pay increasing dues, receive violation notices, etc. but this is the nature of the business… based on what should be expected from a company tasked with enforcing rules in a community with standards, I feel they do their jobs competently and honestly.”

Yelp Review
May 2020

“Earlier this month my partner and I sold a home in Crossroads Village in Gainesville. From the day it was listed until the closing date was less than three weeks. Toward the end of the process, we discovered that the owners had several HOA issues they had not been aware of. They had not applied for four changes and needed to get approval in time for settlement. It was very important to both the sellers and the buyers to close on the date in the contract, but we had only days to resolve the issues, and the board was not set to meet in time. Monica Ruiz turned out to be a life-saver. She went out of her way to help us, working as a liaison to the board members and smoothing our way as much as possible. She was efficient and very pleasant to work with. She stands out to me as a quality person who goes the extra mile in a world where so many people are unwilling to do that.”

Homeowner
June 2020

“I just wanted to let you know that Jaimie is amazing! When I had trouble setting up my condo payments through the website, she was incredibly patient with all of my questions, and prompt with her responses to me. I appreciate all of the time she took to guide me through it. She is knowledgeable and so kind! And even though you probably already know, I just wanted to tell someone how great she is!”

Homeowner
December 2019

“Just wanted to commend Ann Wilkes and Janis Fenton. Their personal service was outstanding. Every time I called, they answered right away and responded immediately to my questions. I needed a compliance regarding inspection and time was short, but they immediately responded. I have been a realtor for 45 years and rarely have been moved by helpful and friendly management staff. Kudos to Sequoia Management.”

Realtor
November 2019

“What can I say, you were simply amazing last night. Without your help, we would not have gotten through it. You stepped right in and took control of a complicated situation and made our night run much smoother. We so appreciate your hard work and dedication you displayed. You and Sequoia Rock! Thank you from the bottom of our hearts.”

General Manager
November 2019

“I wanted to let you know how happy I am with both David Mendoza and Emmanuel DeLeon for the service they provided at the building. There were a lot of things out of whack when you took over. I believe we are getting to the point where it will not be such a headache each day. The big items such as the HVAC, elevator and water leaks all seem to be moving in the right direction and are more reliable. I just wanted to share my thanks for what they are doing for us.”

Owner Representative
August 2019

“Jen is great. She keeps the group on task and knows how to rein us in when we get off topic. I am very pleased to work with her. We have some new board members, and I think its good to shake things up a bit.”

Great Oak Board Member
August 2019

“I just wanted to let you know what an excellent job [Racheal] has done over the years. She is knowledgeable and efficient and very responsive to the needs of our community. I have lived in Jackson‘s Ridge 23 years, so I am aware of the variation in management companies. Thank you for your quality service. We appreciate having Racheal as our overseer and site manager. She is excellent.”

Jackson Ridge Resident
June 2019

“I have had nothing but good experiences with Sequoia since I bought my condo. I worked with Racheal Gore during the closing process, and she answered several questions that I had about Sequoia’s responsibilities in the housing development. She also coordinated two repairs to the exterior of my condo since the purchase and made sure the contractor gave me prompt attention. In each of my contacts with Sequoia, they have been professional, courteous, and proactive. It seems others have had trouble with Sequoia but that has not been my experience at all, and I wanted to add my opinion.”

Google Review
May 2019

“Thank you for the outstanding support your team has given me at our meeting last night. East Market at Fair Lakes Condo One had a meeting with the community to discuss an assessment increase that will take effect a few months from now. We are increasing the monthly assessments by $81 dollars and as you can image many homeowners were not very happy about an increase. Sharon, Jeneice and Lauren were at the meeting with me and assisted with responding to homeowners. Sharon’s detailed preparation prior to the meeting ensured that we could quickly provide responses to homeowners’ inquires regarding the budget line items that are being increased. It was not an easy meeting but their support helped the meeting go smoothly… Your team provided me with great support and I sincerely appreciated their efforts. ”

Board Member
April 2019

“I cannot say enough good things about Sequoia Management and our community’s manager and team. They are very professional, organized, and knowledgeable in HOA management. Their staff is responsive, helpful, and they work hard to provide the best advice to serve residents within HOAs based on their experience and best practices. I have first-hand knowledge that they are extremely competitive in their management fees (compared to [other companies]) and they are worth every penny. Residents have high expectations of management companies and that’s fine, but there are realities such as budget and established rules (i.e.: bylaws) that limit what can and cannot be done in a community… I’m active in my HOA community and work closely with Sequoia staff on a regular basis. Compared to the management company that we were utilizing previously, I can tell you that they are 1000% better, and I wish we had been working with Sequoia from the beginning.”

Yelp Review
August 2018

“Best management company I’ve come across. I have been dealing with management companies over many many years. This is the first management company to make me feel welcome into the community. I am a new homeowner in the East Market at Fairlakes Phase II Community. I contacted Sequoia for the dues and I had a couple of questions regarding my condo. I spoke with Jeneice and she was very helpful with my questions. I called back a few days later for a parking pass. Kylie helped me obtain my parking pass and was very helpful. Thank you Sequoia for your services to our community.”

Google Review
May 2018

“Racheal Gore was splendid this past Tuesday night, at our Baldwin Grove board of directors and residents’ meeting. She was professional, knowledgeable of our community and its operations; yet warm and welcoming everyone. She had agenda packets for everyone who attended so that homeowners could follow along with the board’s discussion and action items that affect our community. We want you to know that we appreciate so much Racheal’s appointment as our property manager. We have pledged to do everything we can to ensure she succeeds.”

Baldwin Grove Resident
April 2018

“I want to tell you how pleased the Board is with Genel Clark. She was prepared to offer solutions for the future of Treebrooke community. I learned more about Treebrooke’s business contracts, banking situations and more through my interaction with her… She has kindly returned calls to our condo owners and it is a pleasant change… Genel is a blessing to Treebrooke. I already see benefit changes that will be happening for the future of our community… Her suggestions and work endeavors, on behalf of Treebrooke, are greatly appreciated.”

Treebrooke Condominium Board Member
January 2018

“Sharon is a consummate professional… Sharon always thoroughly answered questions expediently… she contributes to the feeling of neighborhood that we seek in the places we call home. I will miss Sharon for her sincerity in a place that is so transient that it is even more important to have and to foster qualities that bring us together instead of keep us apart. Thank you for having the wisdom in finding and hiring her to care for our community. Even though this is a business, Sharon shows that she has not lost the meaning and the power of WELCOME HOME. She has my enduring appreciation for her words and deeds and actions.”

Sequoia Farms Resident
December 2017

“I am reaching out to make you aware of the excellent customer service provided by Emmanuel deLeon. Emmanuel is responsive, professional, and a pleasure to work with at our Ashburn Filigree Court clinic. In my encounters with him he goes above and beyond to complete any task requested and does it in a timely manner…I would like to recommend Emmanuel be a candidate for recognition and award.”

Ashburn Filigree Court Clinic
December 2017

“I wanted to take a [moment] to thank Sequoia for the well maintained landscape at Vintage Place in Reston. I have lived in a number of HOA communities all over the US and Sequoia stays ‘ahead’ of the landscaping and snow removal projects. The recent tree trimming and removal and well-scheduled lawn service are quite evident and APPRECIATED. Yesterday’s tree trimming was a surprise and welcomed. It brightened up the paring areas considerably. The lawn service is much better this year, on a more even schedule, even with the rain, and has rarely gotten too tall. ”

Vintage Place Resident
September 2017

“[Please give Sharon] ‘kudos’ for making each resident feel like their voice is heard and that Sequoia Management really cares about the community. Just the other day I noticed that our swing set chains needed replacing and sent her an email requesting that. She just responded saying it would be done…that really puts me at ease to know my kids are playing on safe equipment. Please keep up the great work!””

Jeff A.
July 2017

“I wanted to recognize the responsive service I have received from Racheal. It is like night and day versus what we received from the previous management company… ”

George V.
May 15, 2017

“…I wanted you to know about the superb job that our Senior Community Property Manager, Catherine Follin, is doing for our FOG community. This petite lady is a dynamo juggling all of her other communities but still finds the time to conduct her inspections in our community and handles our endless needs and concerns. I’ve had the pleasure of working with Ms. Follin… [since] December of 2014… being a property manager is a thankless job and it takes a special person who can listen but still be firm with homeowners when they are in violation… Catherine’s energy and positive attitude when times get tough is amazing… I would ask that you please commend Ms. Follin for her service and thank her for a job well done! “

Homeowner
May 2017

“Sequoia Farms has had a solid relationship with Sequoia Management through your representative, Jen Darwin… She has presented the support for our community to us in a way that is professional, personal, and inspiring. Even as we had a season from 2008-2012 when we were on duty overseas, she became a key and positive point of contact for us if any issues arose concerning our property or the area surrounding it… In the past we have even had some difficult situations with neighbors. She did well helping us navigate through in a way that served us all… through our experience this week with a tree that was damaged by a storm, and hanging dangerously over Sequoia Farms drive, she showed herself to be quickly responsive… even… after office hours… Her exemplary response this week and through the years should be noted and honored…it gives us a sense of confidence to know someone like her is supporting our community… ”

Homeowners
April 2017

“Sequoia Farms has had a solid relationship with Sequoia Management through your representative, Jen Darwin… She has presented the support for our community to us in a way that is professional, personal, and inspiring. Even as we had a season from 2008-2012 when we were on duty overseas, she became a key and positive point of contact for us if any issues arose concerning our property or the area surrounding it… In the past we have even had some difficult situations with neighbors. She did well helping us navigate through in a way that served us all… through our experience this week with a tree that was damaged by a storm, and hanging dangerously over Sequoia Farms drive, she showed herself to be quickly responsive… even… after office hours… Her exemplary response this week and through the years should be noted and honored…it gives us a sense of confidence to know someone like her is supporting our community… ”

Homeowners
April 2017

“I would like to take moment to recognize our Community Manager, Racheal Gore. Jacksons Ridge like many other communities has its challenges but having Racheal on our account this past year and to date has really been a wonderful experience. Racheal is extremely professional and fantastic at keeping myself and the board up today on all matters.

Racheal has been great at keeping on top of the many projects and individual issues at Jacksons Ridge giving the board confidence that we are moving forward as a community. We appreciate all of her tireless help on some of our most challenging issues and felt she deserved recognition.”

Board Member
March 2017

“Thank you so much for all that you’ve done for FrontPoint over the last 9 years… I will miss you and all the help that you’ve given to FrontPoint. It’s helped contribute to our success…”

Homeowner

“[Mr. Edwards’] efforts in conducting scheduled architectural inspections, coordinating asphalt and concrete repair and replacement and routine walkthroughs, coordinating with vendors, handling resident inquiries, preparing the budget, providing meeting support, and preparing and participating in board meetings have resulted in a safe, maintained, and inviting community as it continues to age. Ms. Cruz provides additional support for daily operations, meeting support, and assisting with projects. Ms. Cruz has remained polite and helpful when speaking with our residents… The Board of Directors would like to extend its appreciation to you for both your positive attitudes and professional demeanor when participating in projects that benefit all of our residents.”

President of HOA for Cannon Ridge Homes Association

“The Board would like to thank Sequoia Management (specifically, our representative, Shannon Cook) for her tireless efforts over the past 96 hours. I have seen some unfair criticisms of Sequoia Management relating to the storm. Note that Sequoia Management is not responsible for SMG’s inability to work the property…Shannon was in constant communications with the Board (sometimes as late as midnight) and without her efforts to locate Battlefield Towing, the townhome residents may still be stuck. [We] thank her personally for everything she did to help Windermere.”

HOA Board of Windermere

“I want to compliment Sequoia and your the landscape contractor who plowed the 29” of snow Friday through Saturday with the plow truck and yesterday morning when they were cleaning up the entrance area with the small bucket machine. The plow driver was very courteous and professional when we talked with him briefly. The plowing was much better than last year’s plowing because the driver pushed the snow away from the entrance… Our neighbor development… did not fare so well with their plow company who left their development only half plowed. Well done to the contractor and Sequoia management.”

Homeowner

“I have been part of the Board for three years now. Having worked with the previous management company and now with Sequoia, it feels like night and day. On behalf of the Board, [we are] happy to note that we made a great decision in selecting Sequoia for our HOA management. We would like to convey our appreciation to Shannon and her team. Shannon is very professional, proactive, and does follow-up work in a timely fashion. She is a great asset to your company.”

President of the HOA for Village of Waxpool

“There are many concerns when an association is looking to establish a relationship with a property manager. For me, the core necessities are Passion, Integrity, and Honor built on top of a proven foundation for handling minutiae as well as shepherding very valuable assets. They are well organized, able to work independently, trustable, timely, willing to fight on decisions that matter, able to make concessions when needed and take pride themselves in doing their job and doing it right. These traits are crucial in the long-term management of any association.”

Manager of Peregrine Real Estate, L.C.

“[Sequoia] delivered beyond exceptional customer service to me in our interactions… well spoken, organized and was very helpful every time… always replied promptly, followed up and managed any issues I had… It is refreshing to receive such wonderful customer service…”

Homeowner

“The property manager for two years has done a wonderful job and is very conscientious and dedicated to taking care of our community to the last detail on all matters. The care that the property manager gives to our community has not gone unnoticed.”

President of HOA

“Responded very promptly… always has a pleasant demeanor at every encounter… projects the same professionalism and courtesy… were still willing to go the extra mile and assist wherever needed. Our entire staff appreciates their high standard of service and excellent maintenance skills.”

Commercial Property Manager

“Very professional …Excellent customer service …Please express my appreciation to Sequoia Management… for a job well done.

Board Member

“Timely in responding to e-mail, as well as being informative and pleasant… We are pleased to have dealt with such great people at Sequoia”

Homeowner

“Excellent professional, a dedicated person…answered all of our questions and complaints with professionalism and in a prompt manner. …excellent customer support… dedication and service”

Homeowner

“We appreciate the professional and helpful management you have provided…You definitely maintained the good quality neighborhood we value.”

Previous Homeowner

“Sequoia Management has certainly made the task of running the association much easier and a more pleasant experience… have gone above and beyond in numerous instances when they did not have to in order to insure the well-being of all the homeowners.”

Former Board Member